TERMS & CONDITIONS

1. Scope

These Terms and Conditions apply to all orders placed through our online store at [prestige-home.de].
The terms govern the contractual relationship between the seller and consumers or businesses purchasing our goods.

2. Contractual Partner

Your purchase contract is concluded with:
Prestige Home GmbH
Greifswalder Straße 226
10405 Berlin, Germany
Email: info@prestige-home.de
Phone: +49 1520 6576540

3. Conclusion of Contract

By placing an order, you submit a binding offer to purchase the goods.
The contract is concluded once we confirm the order via email or ship the goods.

4. Prices & Payment

All prices include VAT (if applicable) and are in Euros. We accept the following payment methods:

  • PayPal
  • Credit Card (via Stripe or Heidelpay)
  • Bank Transfer

Payment must be made in full before shipment unless agreed otherwise.

5. Shipping & Delivery

We ship within Germany and selected EU countries. Shipping costs and estimated delivery times are provided on the Shipping Info page.
We use trusted carriers to ensure safe and timely delivery.

6. Right of Withdrawal

Consumers have a statutory right of withdrawal. Please see our Right of Withdrawal page for details.

7. Returns & Refunds

Please refer to our Returns & Exchanges policy for information on how to return products and receive a refund.

8. Retention of Title

The goods remain our property until full payment is received.

9. Warranty

The legal warranty rights apply. If the delivered goods are defective, please contact us immediately.

10. Liability

We are liable for intent and gross negligence. For slight negligence, we are liable only in case of injury to life, body, or health or breach of essential contractual obligations (cardinal duties).

11. Data Protection

We collect and process data according to our Privacy Policy.

12. Applicable Law & Jurisdiction

These Terms are governed by German law. If the buyer is a business, the place of jurisdiction is our company’s registered office.