RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason.
1. Withdrawal Period
The withdrawal period is 14 days from the day you or a third party (other than the carrier) takes possession of the goods.
2. Exercising the Right of Withdrawal
To exercise the right of withdrawal, you must inform us:
Prestige Home GmbH
Greifswalder Straße 226
10405 Berlin, Germany
Email: info@prestige-home.de
Phone: +49 1520 6576540
of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).
You may use the model withdrawal form below, but it is not mandatory.
3. Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you all payments received, including standard delivery costs,
without undue delay and at the latest within 14 days from the day we receive notice of your withdrawal.
The same payment method used for the original transaction will be used for the refund, unless otherwise agreed.
We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having returned them.
4. Return of Goods
You must return the goods without delay and at the latest within 14 days from informing us of your decision.
You will bear the direct cost of returning the goods.
5. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to contracts for:
- Goods made to the consumer’s specifications or clearly personalized
- Sealed goods unsealed after delivery that are not suitable for return due to hygiene reasons
- Goods that become inseparably mixed with other items after delivery
- Digital content or services already fully performed with your consent
- Electronic items that have been installed or used