FREQUENTLY ASKED QUESTIONS (FAQ)
We are pleased to offer fast and reliable shipping across Germany. Please find all relevant delivery details below.
🛒 Ordering Process
1. How do I place an order online?
Browse through our product range on the website, add desired items to your shopping cart, proceed to checkout, register or log in, choose your preferred delivery or pickup option, and complete the payment.
2. Do I need to create an account to shop online?
While it’s possible to checkout as a guest, creating an account allows for faster checkout, order tracking, and access to special offers.
3. Can I modify or cancel my order after placing it?
Please contact our customer service as soon as possible. Once the order is processed, modifications or cancellations may not be possible.
🚚 Delivery & Pickup
4. What delivery options are available?
We offer home delivery through our logistics partners and free in-store pickup at designated locations.
5. How long does delivery take?
Delivery times vary depending on the product and location, but typically range from 3 to 7 business days.
6. Can I choose a specific delivery date?
After placing your order, our delivery partner will contact you to schedule a convenient delivery date.
💳 Payment & Security
7. What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and Klarna for flexible payment options.
8. Is it safe to shop on your website?
Yes, all transactions are secured with SSL encryption to protect your personal and payment information.
🔁 Returns & Exchanges
9. What is your return policy?
You can return items within 14 days of delivery. Please refer to our Returns & Exchanges page for detailed instructions.
10. Do I have to pay for return shipping?
Return shipping is free for damaged or faulty items. For other returns, shipping costs may apply.
🛠 Services & Support
11. Do you offer assembly services?
Yes, assembly services are available for select products. You can request this service during the checkout process.
12. How can I contact customer support?
You can reach us via phone at +49 1520 6576540 or email at info@prestige-home.de. Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (CET).